Shipping
Domestic and International shipping quotes are provided during check out. Shipping transit times do not include weekends, holidays, or processing time. We aim to process orders within 1-2 business days. You will receive a shipping confirmation email with tracking once your order has been fulfilled. If an item is unavailable or delayed we will email you with the estimated ship date.
USPS orders placed after 12pm PT, and UPS orders placed after 2pm PT, will be processed the following business day. USPS First Class, Priority Mail, and UPS Ground do not guarantee transit times. UPS Next Day Air orders shipped on Friday will be delivered on Monday. UPS does not deliver to PO boxes.
International Shipping: International shipments do not include customs fees, brokerage, tariffs or VAT. You will be charged these by your local customs department. If a package is returned due to a failure to pay customs, you will be charged the return shipping fee. We highly recommend researching your country's import fees before placing your order. Due to increased customs fees and import restrictions we are unable to ship to to Israel at this time.
Please note that once your order leaves our warehouse it is up to the carrier to fulfill your order in a timely manner. If your item has shipped and you have not received it yet, please check the tracking number for its current status. In the event that it does not arrive in a timely manner, please first contact the carrier then email us at support@cascadehealth.com if you require further assistance.
Returns
Cascade has a 30-day return policy which applies to unused merchandise returned in new, resalable condition only. All items must be returned with the manufacturer packaging and properly packaged in a shipping box or envelope in order to prevent damage during transit. Items received in damaged condition due to improper packaging will not receive credit. Items listed as "non-stock" or "special order" are subject to a restocking fee of up to 15%. Return refunds are issued for the original price of the item. We are not able to provide refunds for any of the original shipping costs paid by the customer. The following items cannot be returned:
- Birth Kits
- Disposable Birth Items
- Bulk Herbs
- Oral Supplements
- Hemoglobin/Glucose Meters, Lancets, and Test Strips
- Opened Birth Pools, Liners, and Heat Covers
Return Shipping Costs
- If you added Free Returns + Package Protection (Redo) at checkout, your return label is free.
- If Redo was not added, return shipping is paid by the customer and can be purchased through our return portal.
Shipping costs vary depending on the item's weight, size, and the return location. Original shipping charges are non-refundable.
Click here to begin a return.
Claims
- If you opted into Checkout+ your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
- If you opted out of Checkout+ your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Click here to begin a claim.
The Cascade warehouse team takes pride in preparing your order accurately. Errors with orders are exceptionally rare, however, in the event that we do make an error on your order please let us know within 30 days and we will be happy to handle any replacement costs.